Term and conditions

Refunds, Returns & Warranty Policy

At Aloha Pure Water, we stand behind the quality of every product we offer. Our goal is to ensure your experience is smooth, transparent, and rooted in trust. If something isn't right, we're here to help make it right.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately at support@alohapurewater.com. We’ll work quickly to evaluate the issue and resolve it.

Warranties

All products we carry are selected for their reliable, time-tested performance and are backed by manufacturer warranties. Warranty terms vary by manufacturer, so we recommend reviewing the specific warranty included with your product. If you have questions, our team is here to help guide you through the process.

Returns

To initiate a return, please contact us first at support@alohapurewater.com. Items sent back without prior authorization may not be accepted.

We cannot accept returns on:

• Sale or discounted items

• Gift cards

• Perishable goods (e.g., food, flowers, plants)

• Personalized or custom-made products

• Personal care items (e.g., beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies for return, reach out—we’re happy to clarify.

Exchanges

If you'd like to exchange an item due to a defect or other product issue, please consult the manufacturer warranty first, and contact us for assistance. We’ll help determine the best path forward.

Refunds

Approved refunds will be processed to your original payment method. Please note it may take a few business days for your bank or credit card provider to post the refund.